Contact
Talk to RAVEON.
Help for your account and orders, and a direct line for venues joining the platform.
What do you need?
Frequently asked questions
How do I top up credits?
Open Wallet and choose Top up. Credits are used for tipping, song requests, and purchases across venues.
How do I cancel a booking?
Open Bookings, choose the reservation, and cancel it there. Refunds follow the venue’s cancellation policy.
I forgot my transaction PIN
Open Wallet → Forgot PIN and reset it with an OTP sent to your phone.
My order hasn’t arrived
Check its status in Orders. If it is taking longer than expected, raise a support ticket and we will follow up with the venue.
Can I request a song?
Yes. Check in at a venue with a live DJ and submit a request from the DJ queue. The DJ always controls the set.
How do I become a venue host?
Sign up and choose Host / MC during onboarding. An invitation from a venue admin connects you to the venue.
Ready when you are.
Join the night as a guest, or put your venue on the platform.